Moderating a Message Board

Who is Authorized to Comment and Reply to a Message Board?

• User
  • the logged-in user
  • his colleagues
  • users assigned to Message Board Admin role See Also: Defining Roles
  • Administrators group member
• Group
  • group members
  • users assigned to Community Group Admin role See Also: Defining Roles
  • Administrators group member
• Content item
  • anyone who can view the content

    For example, if a content item is set to private, a user must have at least Read-Only permission for the folder containing the content.

Who Can Moderate Message Board?

• If you submit a comment or reply, you can view and delete it.
• Any of the following can view, delete, and approve pending comments or replies.
  • Administrators
  • If you or a group member owns the message board to which a comment or reply was added.
  • Community group administrator
  • User that is assigned to a message baord Admin role

Approving Message Board Comments

On a moderated message board, approval activity appears on the Approve tab. To approve a single Message Board comment, an authorized user clicks Approve. An authorized user any can approve several or allcomments at once. To select several comments, place a check next to each, then click Approve. To select all comments, click Select: All then Approve.

To approve comments from the Ektron Workarea:

1. Navigate to Settings > Community Management > Message Board.
2. A list of all unapproved comments appears. You can restrict the list using the drop-down.
3. Place a check next to comments you want to approve. To select all comments, check the box next to Messages in the header row.
4. Click Approve.

Deleting Message Board Comments

To delete a single comment, find the comment and click Delete.

Deleting unapproved comments from Workarea:

1. Navigate to Settings > Community Management > Message Board.
2. A list of all unapproved comments appears. You can restrict the list using the drop-down shown below.
3. Select the comments that you want to delete. To select all comments, check the box next to Messages in the header row, as shown below.
4. Click Delete ().

Replying to Message Board Comments

Users can reply to comments on a user’s, community group’s, or content item’s Message Board. For community groups, the group must be public and not restricted; otherwise, only group members can reply.

NOTE: To learn which users are eligible to reply to Message Board comments, see Who is Authorized to Comment and Reply to a Message Board?
If you are in a load-balanced environment, the same reply may appear several times. If this problem occurs, stop the Ektron notification service on all but one of the servers in the cluster.

To add a reply, click Reply () in a comment’s lower right corner (circled below).

Next, a dialog box displays the original comment and a Reply field.

When the reply is submitted, a Replies link appears below the comment. The number of replies appears next to the link.

Click the link to view comments. They are arranged from oldest at top to newest at bottom.

Like comments, if the message board is moderated, replies must be approved before everyone can see them.

Enabling Message Board Notifications

You can send email notifications to Message Board owners and community group members whenever someone posts a comment to a board. If a comment is posted to a community group’s Message Board, all group members are notified.

IMPORTANT: Users' profiles must include a valid email address to receive email notifications.

You can turn this feature on or off in the siteroot/web.configfile. By default, the feature is turned off. To turn it on, open theweb.configfile and set the following key’s value toTrue.

<add key="ek_EnableMessageBoardEmail" value= "False"/>

NOTE: Message Board notifications are sent from the same email address as the invite system.

When activated, this feature applies to all user and community group message boards.

Filtering Spam

Ektron lets you filter spam from your message boards. Ektron defines spam filtering as setting the following limits.

Limitation	To set, select this value in MessageBoard server control’s SpamControlType property
User cannot post the same comment to a board more than once per day	SameUserSameMessageSameDay
User cannot post another comment for a period of time, specified in the SpamTimeSpan property.	SameUserTimeDelay
User cannot post the same comment for a period of time, specified in the SpamTimeSpan property.	SameMessageTimeDelay

You can also define custom spam filters.

The table below provides examples of setting up the control to filter spam.

As a developer I want to...	So I set the SpamControlType property to...	And I set the SpamTimeSpan property to …
Prevent a user from posting the same comment more than once a day	SameUserSameMessageSameDay
Prevent a user from posting any other comment for 30 minutes	SameUserTimeDelay	1800
Prevent a user from posting identical comments for 2 hours	SameMessageTimeDelay	7200
Use my own spam filter code	Custom and add the code to the code-behind page of the template containing the MessageBoard server control.

You can create your own spam filter in the code-behind of the page that hosts the Message Board. To do this, set the SpamControlType property to Custom, call the CustomSpamMethod in the page load event, and point it to your custom spam filter method. Your method’s signature must include the following parameters:

• long objectId—the numeric ID of the object defined in the object type
• Ektron.Cms.Common.EkEnumeration.MessageBoardObjectType objectType—the type of object with which the Message Board is associated.
• long userId—the numeric ID of a user. For example, you want to block a user with the ID 18 from posting to the board.
• string messageText—a string of text you want to block
• int interval—the amount of time, in seconds, to block posting on the Message Board. For example, if you want to block a user from posting for 30 minutes, set this property to 900.

The following C# example blocks the text Hello World.

using System;
using System.Data;
using System.Configuration;
using System.Collections;
using System.Web;
using System.Web.Security;
using System.Web.UI;
using System.Web.UI.WebControls;
using System.Web.UI.WebControls.WebParts;
using System.Web.UI.HtmlControls;
public partial classWebformCB : System.Web.UI.Page
        {
protected void Page_Load(object sender, EventArgs e)
            {
                this.MessageBoard1.CustomSpamMethod(SpamControl);
            }
private bool SpamControl(long objectId, Ektron.Cms.Common.EkEnumeration.MessageBoardObjectType objectType, long userId, string messageText, int interval)
            {
if (messageText == "Hello World")
                {
return true;
                }
return false;
            }
        }

Associating Message Board Comments with Content in the Workarea

Message Board comments can be associated with content. This allows a user who views the content on the site to add comments about the content.

NOTE: Message Boards can also be associated with users and groups. See Also: MessageBoard Server Control.
Message Board comments are not the same as the Comments tab on the View Content screen.

You can view these comments in the Workarea.

1. Click the Content folder button.
2. Navigate to the content block for which to view messages.
3. Click that content item. The View Content screen appears.
4. Click View Content Reports ().
5. Click the Messages tab. A list of comments associated with the content appears.